The platform
The Platform at Real: reZEN, Leo, Real Wallet and Originate
Updated
Bottom line: An agent at Real works in reZEN, Real's own transaction platform, and asks Leo, Real's assistant, about their deals and pay. Real Wallet is Real's business banking for agents, and through Real Originate some agents work part time as loan officers.
Alexis Ruiz-Ney, Partner, Jumpstart Partners · Concierge Director, Houston Properties TeamOr call (713) 425-4194.
What does an agent do in reZEN?
reZEN is Real's own software. Its help center calls it a homegrown solution that gives agents more visibility into the transaction process, and lists what an agent does in it: track commission earnings for the year and progress toward the cap and Elite status, manage and edit transactions, upload transaction documents, deposit checks from a phone, and communicate with their broker.
What does Leo do for an agent?
Real's help center describes Leo as a 24/7 concierge that reads an agent's transaction data from reZEN to answer questions about their professional information, transactions, equity programs, commissions and finances. Its October 2024 update added a scan of documents for errors before they reach the broker, and a breakdown of the payout once a deal closes.
Real's article on Leo 2.0, edited in August 2026, has Leo working through a dedicated email address, a phone line and the HeyLeo consumer site, with every conversation logged in a portal called AiRM for the agent to review. It connects to a CRM such as Lofty or Follow Up Boss.
Real's filing for the quarter ended 30 June 2026 names Leo CoPilot as the tool that gives agents and brokerage staff transaction data, operational information and workflow support.
What is Real Wallet?
Real's own business banking for its agents. For US agents, Real's help center describes a Business Checking account tied to commission income and revenue share, which Real says gives faster access to money than a traditional bank, and Tax Planning accounts that set aside a percentage of each transaction for taxes. Real lists no monthly fees and no credit checks for them. The banking is provided by Thread Bank, Member FDIC, and Real says it is not an FDIC-insured bank itself.
Real Wallet Capital is a business loan. In the US it is offered in listed states, to an agent pre-approved on their business history with Real who has a Real Wallet Business Checking Account. In Canada it lends from $1,000 in Canadian dollars with no personal credit check, and Real's questions page for it gives a standard annual interest rate of 12% and a standard origination fee of 1.5%.
From 1 September 2026, a US agent's revenue share is paid only into a Real Wallet Business Checking Account.
What is Real Originate?
A program of One Real Mortgage, an affiliate of the companies The Real Brokerage Inc. owns. Through it, One Real Mortgage offers selected full-time agents the chance to become part-time W2 employees as Real Originate Loan Officers, in states where it is authorized to do mortgage business.
An agent in the program first gets an individual mortgage loan originator license through the NMLS, and is then paired with an internal loan officer who works on every loan with them and oversees compliance. Pay for the loan work is set by a loan originator compensation agreement, and Real says it is reported on a separate tax document from the agent's 1099.
Who does an agent go to for help?
It depends on the question. Real's help center sends contract, compliance and regulatory questions, license questions and the choice of MLS or board to the agent's broker team, which the agent can reach through reZEN. Each state and province has its own broker, and an agent sees theirs, with a phone number and an email, under My Office in reZEN.
Once onboarding is done, most other questions go to Real's support team, from commission payments to revenue share and stock. An agent reaches it through Leo, which tries to answer first and opens a ticket or places a call when it cannot. Onboarding questions, joining or leaving a team, and adding a license in another state or province go to Real's onboarding team.
For learning, there is Real Academy, where Real's agents learn from each other in pre-recorded masterclasses and live workshops.
Standing answers
What does this library answer?
Questions & answers
What do agents in the US and Canada ask about the platform?
What is reZEN at Real?
reZEN is the transaction platform Real built itself, which its help center calls a homegrown solution that gives agents more visibility into the transaction process. An agent uses it to track commission earnings for the year and progress toward the cap and Elite status, manage and edit transactions, upload transaction documents and communicate with their broker.
Real's help center also lists depositing checks from a mobile device. Leo, the assistant Real describes as a 24/7 concierge, answers an agent's questions from the transaction data in reZEN.
What is Leo at Real?
Leo is Real's assistant for its agents. Real's help center describes it as a 24/7 concierge that reads an agent's transaction data from reZEN to answer questions about their professional information, transactions, equity programs, commissions and finances. Its October 2024 update added a scan of documents for errors before they reach the broker, and a breakdown of each closed deal's payout.
Real's article on Leo 2.0, edited in August 2026, has Leo working for agents and their clients through a dedicated email address, a phone line and the HeyLeo consumer site, with every conversation logged in a portal called AiRM. Real's filing for the quarter ended 30 June 2026 names Leo CoPilot as the tool that gives agents and brokerage staff transaction data, operational information and workflow support.
What is Real Wallet?
Real's own business banking for its agents. In the US it is a Business Checking account tied to commission income and revenue share, with Tax Planning accounts that set aside part of each transaction for taxes, and no monthly fees or credit checks. Real Wallet Capital adds a business loan, in listed US states and in Canada, where Real offers it with no personal credit check.
From 1 September 2026, a US agent's revenue share is paid only into a Real Wallet Business Checking Account. The banking is provided by Thread Bank, Member FDIC, and Real says it is not an FDIC-insured bank itself.
What is Real Originate?
A program in which One Real Mortgage, an affiliate of the companies The Real Brokerage Inc. owns, employs selected full-time agents part time as Real Originate Loan Officers, in states where it is authorized to do mortgage business. An agent first gets an individual mortgage loan originator license through the NMLS, then works each loan with an internal loan officer who oversees compliance.
Pay for the loan work is governed by a loan originator compensation agreement, and Real says income from One Real Mortgage is reported on a separate tax document rather than the agent's 1099.
Who do I go to at Real when I need help with a deal?
It depends on the question. Contract, compliance, regulatory and license questions go to your broker team, which you can reach through reZEN, and your own broker's name, phone number and email are under My Office there. Most other questions go to Real's support team through Leo, which tries to answer first and opens a ticket or places a call when it cannot.
Questions about onboarding, joining or leaving a team, or adding a license in another state or province go to Real's onboarding team. For learning, Real Academy is where Real's agents teach each other, in pre-recorded masterclasses and live workshops.